Contact
Online Booking
All our tickets are now sold online via Ticket Tailor. We no longer provide paper tickets. If tickets remain unsold we may have a limited number on sale at each of the events - but we cannot guarantee entry. Please check via the bookings links on our website which will direct you to Eventbrite where the latest availability will be shown. All our published prices exclude booking fees charged by Eventbrite unless otherwise stated.
Cancellation & Refunds
Sorry - we can only offer refunds if an event is cancelled. Wylam Winter Tales runs at a time of year when bad weather can have an impact on events. When you buy your ticket you do so knowing that our policy is that if the performer can make it to the venue and our Festival team can make it to the venue, then the event will go ahead. We will take all possible measures to make sure events continue safely for all. In the unfortunate event we have to make a last resort cancellation then we will make all attempts via our website and social media pages to notify audiences that the event is off. We will offer refunds (in the event of cancellation only) via Eventbrite. Thank you for your support.
Disabled access
Most of our venues are wheelchair accessible. Please let us know in advance if you are a wheelchair user or if a disability means that you require additional help, so that we can make arrangements. We are happy to allocate a free ticket to carers or helpers. Please contact us on wylamwintertales@gmail.com
Children Policy
Whilst all of our events are suitable for children of middle school age and upwards, some events may not be appropriate for younger children. Please ask if you’re not sure. Whilst we sincerely hope that all our audiences will enjoy the festival safely and responsibly we would respectfully point out that people attend our events at their own risk and that at every event, children are the sole responsibility of their parents/guardians.
Seating at events
None of our venues have fixed, numbered seating, so seats cannot be booked in advance. Seating position is on a first come first served basis but as all our events are fully seated there will be a seat for everyone.
Volunteers wanted
Without volunteer support, Wylam Winter Tales Festival events would not be happening. That's a fact! So if you fancy getting waist deep in some great arts events and helping our audiences to keep a smile on their face then please contact us at wylamwintertales@gmail.com
Special thanks for making our Festival possible goes to:
Tyne Valley Community Rail Partnership
Festival Directors
Simon and Gail Davies-Fidler
Festival Design
We were delighted that Wylam Winter Tales Festival was able to partner with Great Northumberland and Northumberland County Council to provide some free festival events as part of the GREAT NORTHUMBERLAND WINTER FESTIVAL in 2020/21.
